S/N

CLAIMS (MOTOR)

RESPONSE TIME

1.     

Acknowledgment of notified claims/registration of claims

Within 6 hours

2.      

Inspection of motor vehicle

Within 24 hours

3.      

Settlement offer

Within 36 hours

4.      

Settlement cheque (after the receipt of Executed Discharge Voucher)

Within 24 hours

5.      

Payment of loss adjusters fee

Within 24 hours

S/N

CLAIMS (NON-MOTOR)

RESPONSE TIME

1

Acknowledgement of notified claims

Within 6 hours

         2    

Inspection of Non-motor claims

Within 12 hours

3

Appointment of Adjusters

Within 24 hours

4

Analysis of Adjusters interim report

Within 72 hours

5.

Adjusters final report

Within 2 weeks

6

Settlement offer

Within 24 hours

7

Settlement cheque (after the receipt of Executed Discharge Voucher)

Within 24 hours

8.      

Payment of loss adjusters fee

Within 24 hours